Growing Together

We are actively engaging with our community to understand and support their current and future health-care needs by:

• Meeting with community groups and holding public engagement sessions to get input and feedback;
• Sharing news, information, and education at hospital and local community events;
• Partnering with community organizations to promote a healthy Scarborough; and
• Providing opportunities to give through the SRH Foundation.

We are aligning how we achieve a consistent, quality experience for patients and families by:

• Standardizing how we deliver care;
• Implementing our organizational annual quality improvement plan;
• Establishing new processes for handling patient flow and surges at our three sites;
• Creating a shared approach to our patient and family centred care philosophy; and
• Recruiting Patient Family Advisors to provide support for clinical units and corporate initiatives.

We are supporting our staff, health professionals, and volunteers to come together as a united hospital team by:

• Setting up cross-site management teams and establishing medical department leaders;
• Carrying out a culture and engagement survey across the organization;
• Providing change management training and support; and
• Holding joint new staff orientation sessions and organization-wide Town Hall meetings and celebration events.

We are creating a solid foundation for our hospital to successfully operate now and into the future by:

• Bringing together information management and information technology infrastructure and systems;
• Harmonizing policies, processes, and systems for corporate services – including human resources, finance, procurement, and telecommunications; and
• Identifying and adopting new practices and leading standards.