Patient Declaration of Values
Scarborough Health Network (SHN) is committed to improving lives through exceptional care — and to deliver on this mission, we have developed our health network’s first Patient Declaration of Values (PDOV) that affirms we are listening to our patients, family members and community. Our PDOV was launched in May 2019, and extends upon SHN’s organizational values and gives them meaning from a patient/family perspective.
OUR VALUES AT SHN
In all of our interactions we will be:
Compassionate · Inclusive · Courageous · Innovative
Through their stories and experiences, patients and families have told us to live these values by providing:
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Access to safe and timely care by compassionate and skilled professionals who value working with patients and families
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Care that focuses on patient safety and communication to achieve higher quality
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Care that is responsive to individual differences and values diversity
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A hospital-wide culture that encourages patients and families to become more active in their care
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Care that is both evidence-based and considers the patient and family’s healthcare goals
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Care that is strengthened by connection, information sharing and collaboration between hospital and community
