Planning Our Future

Scarborough Health Network has partnered with our community to define our vision, design our new look, and plan our future facilities. Together, we shaping the future of care for Scarborough and beyond.

Our new Strategic Plan 2018-23

We proudly launched our inaugural strategic plan at our Annual General Meeting on June 28. This bold, new five-year plan sets out how we will shape the future of care for our community.

Our Vision

Canada’s leading community teaching health network – transforming your health experience

Our Mission

Improving lives through exceptional care

Our Values

In all our interactions we will be:

Compassionate

We show empathy for our patients, families, and each other. We listen openly and speak respectfully. We provide a compassionate and safe care experience every day.

Inclusive

We are inspired by the diversity of our community. We make everyone feel welcome, respected, supported, valued and able to fully participate.

Courageous

We inspire each other to act boldly, to make a difference. We advocate for each other and the needs of our community. We work together to overcome challenges. We take accountability for our actions.

Innovative

We demonstrate excellence by embracing new ways of thinking, acting, leading, and teaching.

Our Strategic Directions

Improve Population Health, Health Equity, and System Integration

Transform the Patient Experience through Innovation, Education and Research

Set a New Standard for Exceptional Quality and Patient Safety

Build Our Culture to Empower and Inspire Our People

Who we engaged

An essential part of the planning process has been engaging our many hospital and community stakeholders to hear what you want in your hospital.

Community service providers and health partners participated in focus groups and interviews

Community and hospital team members participated in survey series

Attendees at Community Forums

Primary care physicians participated in interviews and surveys

Patient and family members interviewed

Patient Family Advisors engaged

Staff, physicians, and volunteers at internal Town Hall meetings

Strategy Wallpapers posted for staff huddles & engagement

Hospital physicians and medical leadership engaged

Photo gallery

What we heard

Be vibrant and dynamic

There was unanimous support for taking a bold approach to planning. Our hospital needs to be ‘forward thinking’ with a willingness and ability to adapt.

Improved and expanded focus

There is an opportunity for our hospital to focus on our known speciality areas (i.e. cardiac, nephrology, paediatrics), as well as play a greater role in supporting improved community health.

Commitment to patients and families

Patient care should achieve standards of excellence, going above and beyond basic requirements of quality and safety. Just as important, we need to provide a positive care experience, being thoughtful and kind.

Playing a pivotal role in the community

We need to continue working closely with the community, and consider our involvement in preventative health and in addressing population health needs. Our planning should also align with provincial priorities, including how services are delivered across different points of care.

Leading by example

Our hospital’s leadership should be visible to the community, and compassion should be felt across all areas and levels of our hospital.

Commitment to team

Coordination, shared culture and common identity across our three sites can empower us as a unified hospital. Professional staff appreciate and depend upon each other’s and the broader organization’s support.

Our planning process

Our planning process included: 1) developing a new five-year strategic plan, 2) coming up with a new hospital name and identity, and 3) building a long-term master plan for hospital facilities. We have engaged with stakeholders across our hospital and community.

Staff Engagement - Town Halls and Team Activity

January and February 2018

Staff, physicians, and volunteers joined us at Town Halls and participated in team activities in their departments/units to provide input on strategic questions about our hospital.

Pop-up Booths

January 22 to February 2

Hospital staff, visitors, patients, and families dropped by our pop-up booths at all three SRH sites to answer strategic questions.

Community Service Providers Focus Groups & Interviews

February 8

We hosted two focus groups in Scarborough and held interviews with community and health service providers to provide input into our mission, vision and values.

Community Forum

February 27
Centre for Immigrant & Community Services

We got together with more than 70 community members to discuss the future of our hospital network and health care in Scarborough.

Patient and Family Interviews

February 28, March 1 & 2

We interviewed patients and families staying at each of our hospital sites to hear about their experiences.

Community Service Providers Focus Groups & Interviews

March and April 2018

Another series of interviews and focus groups was held with a range of service providers in an effort to hear more voices from the community, health, and public sectors.

Staff Engagement - Team Activity

March 8 to 20

Teams in departments and units got together at staff huddles and meetings to discuss questions that will inform our hospital’s strategic directions.

Pop-up Booths

March 27 to April 5

Pop-up booths were hosted at our SRH sites where patients, family members, and visitors were invited to respond to questions that will inform our hospital’s strategic directions.

Survey Series

March to May 2018

We carried out a series of surveys to get input on different planning components, including our mission, vision, values, and strategic directions, and our hospital name. Thank you to all participants for your feedback!

Staff Town Halls

April 19 and 20

More than 300 staff came out to Town Hall sessions at all three hospital sites to discuss our proposed mission, vision, and values, and hospital name.

Community Forum

April 25, 6-8 p.m.
Chinese Cultural Centre of Greater Toronto

We held our second community forum where we reviewed and discussed several components of our planning, including — our mission, vision, and values; strategic directions; new hospital name and tagline; and the future of our facilities.

Primary Care Physician Interviews and Survey

May 2018

We reached out to physicians in our community to better understand what they were looking for from their local hospital, and how we can best partner with them in caring for patients.

Clinical Services Delivery Plan Visioning Session

May 2, 1-8 p.m.
Scarborough Convention Centre

Clinical leaders from departments and programs across SRH came together to discuss what the future could look like for the delivery of services across hospital facilities and how best to meet the community’s health care needs.

Annual General Meeting

June 2018

At our 2018 Annual General Meeting, we launched our new strategic plan.

Share with us

We want to hear from you. Let us know your thoughts about the planning initiatives we are working on.

Email: communications@shn.ca

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Learn more

Our 2017 Environmental Scan provides an in-depth look at SRH and our Scarborough community.

Download: SRH 2017 Corporate Environmental Scan

Download: SRH 2017 Environmental Scan Infographic