Quality Improvement

Quality Improvement

2019/20 Quality Improvement Plan

Scarborough Health Network’s (SHN) 2019/2020 Quality Improvement Plan (QIP) is an important tool that will guide us to chart a new course for care in Scarborough – designing state-of-the-art infrastructure, equipping our staff and physicians with the latest technology, and creating a better way for our patients to access world-class treatment. The 2019/20 QIP is also closely aligned with our strategic direction around setting a new standard for exceptional quality and patient safety.

QIPs are built on a set of indicators that measure how well we are moving ahead with improving the quality of care patients receive and their experience at our hospital. For each of these indicators, we have developed a set of change initiatives for achieving our quality goals.

This year’s QIP builds on a thoughtful engagement process we undertook with our patients and families in 2018/19. They were a part of helping us to develop change initiatives that address the important issue of communication in the delivery of care. Our 2019/20 QIP will build on the foundations established and focus on the continued implementation of these change ideas. The 2020/21 QIP will then take a closer look at sustaining and evaluating the success of this work.

As we move forward with SHN’s 2018/2019 QIP, we are excited for the ongoing collaboration of our health care teams, patients and families, as well as community and health care partners.

Learn more about QIPs

For more information, please visit:

Quality Improvement Plan documents

The Narrative
An executive summary of this year’s plan that describes our driving priorities, how we have engaged patients and families, our work on key quality issues, and our greatest quality improvement story.

Download SHN 2019/20 QIP Narrative

The Work Plan (Targets & Initiatives)
Our plan for the year, outlining what are we trying to accomplish, our measurements for tracking our progress, and our change ideas for achieving our quality improvement goals.

Download SHN 2019/20 Work Plan

The Progress Report
A summary of how we did with last year’s QIP — including our indicator results and the status of the change ideas in the last work plan.

Download SHN 2018/19 QIP Progress Report