SHN 365 – 2020

SHN 365: YEAR IN REVIEW 2020    Leadership Messages   |   Responding to COVID-19   |   Transforming Care   |   Health Equity   |   Scarborough OHT   |   Supporting SHN

SHN and SHN Foundation logos in white

YEAR IN REVIEW 2020

Message from Elizabeth and Maureen
CEO Elizabeth Buller headshot - circle

Elizabeth Buller
President and CEO
Scarborough Health Network

Board Chair Maureen Adamson headshot - circle

Maureen Adamson
Chair, Board of Directors
Scarborough Health Network

Welcome to SHN 365: Year in Review 2020, a special report curated to reflect on Scarborough Health Network’s (SHN) experiences in one of the most unprecedented years.

A Transformation in the Making

Together, Scarborough Health Network (SHN) and SHN Foundation have been on a journey to discover how we serve our community as a health network, and as an anchor institution within Scarborough. We’ve experienced exciting changes, challenges, new adventures, and memorable experiences.

With the support and guidance of our Board of Directors, we saw the launch of Transforming Care, our clinical services planning initiative, last year. This involved a comprehensive review of all of our clinical programs, analysis of our community’s specific needs, and evaluation of our changing health care landscape — with the goal of improving how we deliver health services now and into the future.

Some of the first visible outcomes from this work include establishing two centres of excellence in women’s and children’s care at the Centenary and General hospitals in 2019, followed by the opening of the specialized Integrated Stroke Unit at the Birchmount hospital in 2020.

Little did we know, in the midst of many other exciting initiatives – including helping to create the Scarborough Ontario Health Team, launching a one-of-a-kind Health Equity Certificate Program, and supporting our SHN Foundation – we would soon be up against a global health emergency unlike anything ever experienced in our lifetime.

When a Global Emergency Turns Local

In early 2020, a public health emergency rippled around the world. Before we knew it, COVID-19 swept us up like a tornado. Personal protective equipment (PPE) became precious armor. Services were reduced. Families were unable to visit loved ones inside our walls. Practice changes made delivering safe care more stressful. But we never gave up.

We held true to our Vision and Mission and we never lost sight of transforming the patient experience or delivering exceptional care. We lived our Values perhaps more than ever, embodying Compassion, Inclusion, Courage, and Innovation. We leaned on each other and embraced our Network as one team, one entity, with one purpose – being here for Scarborough.

The Spirit of SHN

Grounded in taking care of each other, we came together stronger than ever. The true spirit of SHN came out in full force.

The culture SHN has built — around safety, learning and education, evidence-based practice, staff empowerment and engagement, the patient voice, and health equity — was integral in driving our pandemic response. We took care of Scarborough, and Scarborough took care of us.

What's Next

As we continue to respond to this pandemic – stronger together – and aspire to become Canada’s leading community teaching health network, we will draw on our pandemic successes and lessons learned.

In the year ahead, we will work smarter and more creatively; find innovative solutions; embrace new methods of care; learn from other sectors; make decisions carefully and swiftly; and embrace Transforming Care for our community. As one team for Scarborough, we will live our Values and focus on our Vision and Mission as we continue to take care of Scarborough – and each other.

Message from Alicia and Paul
CEO Alicia Vandermeer headshot - circle

Alicia Vandermeer
President and CEO
SHN Foundation

Board Chair Paul Torrie headshot - circle

Paul Torrie
Chair, Board of Directors
SHN Foundation

As a community hospital, the people we serve are an integral part of Scarborough Health Network’s DNA – and never have we felt more connected to our community and the people who call it home than over the past year.

Throughout the COVID-19 pandemic, we saw generosity of all kinds taking shape in the face of great struggle for all of us – both individually and collectively. Our community stepped forward and opened their hearts to our hospitals, giving donations, personal protective equipment and even meals to support the courageous frontline heroes working tirelessly to care for our patients.

Thank You

Thanks to you, our neighbours and ambassadors, the spirit of giving is strong in Scarborough and we are working to strengthen this spirit as we look to the future of health care in our community. Our year started in celebration of the Lal Family, who made the single largest gift in the Foundation’s history. Your immense support since then has inspired us for the many possibilities that lay ahead.

Together, we will create a brighter, healthier future for the patients and families of Scarborough. We will build a health care network that can meet the needs of our diverse and growing community, create a better, more efficient patient experience, and help patients access lifesaving care and services directly in their community.

On behalf of SHN Foundation, thank you for your support of Scarborough Health Network. We look forward to taking the next steps on what will surely be an exciting journey alongside all of you.

RESPONDING TO COVID-19

We are so incredibly proud of how SHN, our many partners, and our community have come together to support health care in Scarborough during this pandemic. By using every available resource, including increased capacity, new safety measures, expanded virtual services at our hospitals, on-site COVID-19 Assessment Centres, pop-up testing, and support for long-term care and schools, we are addressing this challenge head-on. (Data: March-December 2020.)

At Your Hospitals
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0
Patients with COVID-19 cared for in SHN hospitals
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0
%
of COVID-19 patients cared for in SHN intensive care units
In Your Community
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0
Long-term care and retirement homes supported by SHN
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0
SHN Assessment Centres and community testing initiatives
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0
Scarborough schools with access to support from SHN
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0
+
COVID-19 tests performed by SHN in Scarborough
With Your Support
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$
0
M
in COVID-19 fundraising
0
Donors who have supported COVID-19 relief efforts at SHN

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Helping anxious teens through online learning

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Bringing hospital care to the comfort of home

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Helping Scarborough long-term care homes

COVID-19 Impact Report

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Hometown hero gives back to SHN

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Patient Registration Integral to COVID-19 Response at Hospital and in Community

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Increasing access to COVID-19 testing

TRANSFORMING CARE

SHN is on a bold and innovative journey to transform your health experience by organizing health care services across our connected Network in the best way imaginable. The implementation of new clinical services plans for 13 programs is well underway, all with exceptional care for the people of Scarborough in mind. Learn more about how we are Transforming Care.

Video: Planning Clinical Services for Scarborough

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Community engagements

Transforming Together

Our exciting Transforming Care journey brought together the ideas, experiences, and perspectives of our many partners and community members to help us envision and design hospital services at SHN. Through a series of meetings, strategic forums, information sessions, and community expos, we listened to your input to help us shape the future of care for Scarborough.

Clinical Services Planning Report

Health experts from inside and outside of SHN examined the needs of the Scarborough community and how the health care landscape is expected to change over time. This helped to inform how we will enhance and grow our programs to deliver services that meet your specific needs now and in the coming years.

Women’s and Children’s Health

We got a head start on clinical services planning with our Women’s and Children’s program, creating new centres of excellence for gynaecology, obstetrics, neonatal intensive care, and kids’ care at our Centenary and General hospitals. We are providing children, babies, and expectant parents in our community with the care they need, when they need it, right here in Scarborough.

Stroke Centre of Excellence

We know that access to specialized care right here in Scarborough is important for so many of you, which is why the new Stroke Centre of Excellence – a first for Scarborough – is such good news for our community.

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New approach to dialysis care puts patients in control

Group photo of Dr. Albert Lauwers, Executive Vice President, Medical and Clinical Programs

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Putting heart into the community

Health care professional smiling at patient

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Bringing it home

Christine Elliott, Deputy Premier and Minister of Health announcing $500,000 to support the first phase of planning to expand and redevelop Birchmount hospital’s Emergency Department.

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Transforming Emergency Care in Scarborough

Shante, Link patient

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Young and healthy: new innovation in mental health care

Stroke Centre team welcomes their first patient to the unit.

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Supporting SHN's first Stroke Centre of Excellence patient

YOUR ADVOCATES FOR HEALTH EQUITY

Serving one of the most diverse communities in the country, SHN is focused on strengthening and advancing health equity in Scarborough. We are working with our community partners to create initiatives and deliver education that considers the social determinants of health experienced within our community, helps to remove barriers to accessing quality health care, and positively impacts disadvantaged populations in Scarborough.

Engagement and Education
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Health Equity education and engagement sessions held
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Participants in SHN’s Health Equity Certificate Program
Patient and Community Services
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0
Patients who accessed interpretation services
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Global Community Resource Centre patient education sessions held in 2019-2020

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SHN's first ever Hackathon

Dr. Shah smiling.

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Putting health equity at the heart of exceptional care

Panel at Mental Health Community Forum event

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Hosting open community forum on mental health and addictions

Patient receiving flu shot

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Safe and Warm drive-thru flu clinics in Scarborough

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Addressing rising COVID-19 rates in Toronto’s Black communities

INTRODUCING YOUR SCARBOROUGH ONTARIO HEALTH TEAM

As a network of more than 30 partner organizations, the Scarborough Ontario Health Team (SOHT) will implement a single team approach to help keep patients and families in Scarborough healthy and well. The SOHT is also working together with the Scarborough Family Physicians Network and includes a Client and Family Advisory Committee. Read more.

Icon pic for Building Ontario Together

OCTOBER
2020

Received approval from Ontario Health to become an official Ontario Health Team

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Partner organizations
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Partnering family doctors
SHN Foundation logo

SUPPORTING YOUR HEALTH NETWORK

Even through the challenges presented by COVID-19, SHN Foundation is hard at work to inspire the support needed to continue evolving health care in Scarborough. We’re pleased to bring our growing community of donors along as we embark together on the exciting journey that lies ahead for your hospitals. Learn how your support can make an impact at SHNFoundation.ca.

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MSLE feeds our frontlines

SHN's largest-ever donation

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SHN's largest-ever donation

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Bringing our stories to your inbox

Grateful COVID-19 patient gives back

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Grateful COVID-19 patient gives back

Launch of SHN Superstars

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Recognizing our SHN Superstars

Sip, Shop & Celebrate goes virtual

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Sip, Shop & Celebrate goes virtual