Scarborough Health Network (SHN) is finding innovative solutions for virtual care to help improve access to services. Many of our programs are providing video and phone appointments and consultations, which patients and their families can attend from their own homes.
Due to the current COVID-19 pandemic, SHN is working to expand our current offering of virtual care services. This helps to protect you, your families, carers and our staff. By encouraging virtual care services, patients can avoid the need to travel and come to the hospital.
QUALITY CARE FROM HOME
By using the right technology, patients are able to access virtual care services from their homes.
REDUCE RISK FOR THE AT-RISK
At-risk patients can reduce how much they unnecessarily expose themselves to possible germs or infectious diseases.
EASY TO ACCESS CARE
Patients can receive immediate access to physicians and specialist consults with reduced wait times.
PEACE OF MIND FOR PATIENTS
Patients don't have to travel and go through navigating a hospital, which can be difficult for some and affect their health.
Part of our virtual strategy is ensuring that patients who need care continue to receive it in a manner that is safe and responsive without having to leave home. SHN is making more of our clinics and programs available virtually either via video, phone, or secure messaging. This work is even more important due to the current health crisis.
For patients who are already registered, we are advising them if there is the option for a virtual appointment or consultation. Here are some of the clinics where virtual services are currently available.
Youth and Adult Mental Health
Low-acuity Long-Term Care Consultations
Women and Children’s Consultation
Surgical Pre-operative Clinic
Stroke Prevention Clinic
Regional Cardiovascular Rehab Program
Peritoneal Dialysis Follow-up
Currently, virtual care services at SHN are being provided to patients that have been referred to or are registered within the hospital program or clinic. While SHN is encouraging programs to schedule more virtual care visits, each patient’s individual situation and medical needs will be considered first.
If there is a virtual option available that meets your patient care needs, you will be contacted directly by the program or clinic to schedule your appointment. You will also be given instructions on how to set up and participate in your virtual care consultation from home.
We appreciate patients and families concerns around privacy and safety of using virtual visits. SHN is taking your privacy and right to confidentiality very seriously and all of our solutions are following the recommended security and data storage guidelines.
If your health care provider or clinic has contacted you about receiving care via video, below is a list of what you’ll need to get started, including links to virtual conferencing tools and downloadable guides.
Contact your health care provider if you have questions or concerns about your visit. For other questions related to virtual care, please email firstname.lastname@example.org