Visiting Patients
At Scarborough Health Network (SHN), we are working to ensure a safe environment for everyone entering our hospitals during the COVID-19 pandemic — while remaining committed to compassionate care for patients and families. We understand that visiting can contribute greatly to a patient’s quality of life and well-being.
We have updated our Visitor Policy to allow Essential Visitors/Care Partners in our hospitals. Visiting will continue to be restricted at SHN — however, we are expanding some of our criteria for exceptions where physical visitation is absolutely necessary.
For everyone’s protection, only Essential Visitors or Care Partners are allowed.
Other resources
Contact us
For questions or concerns relating to our Essential Visitor/Care Partner Policy, please contact the unit directly or Patient Relations at each of our hospitals:
- Birchmount hospital: 416-495-2701 ext. 5424
- Centenary hospital: 416-284-8131 ext. 4742
- General hospital: 416-495-2701 ext. 6140
How to wear personal protective equipment
If you are visiting a patient who is on isolation precautions, you may be asked to wear personal protective equipment (PPE). Follow the instructions below from Public Health Ontario on how to put on and remove PPE. If you have any questions please speak to a member of the health care team.
How to put on PPE
How to remove PPE
Visiting patients virtually
Whenever possible, we encourage family members to conduct visits with patients virtually using mobile devices and the free WiFi available at the hospital. Please speak with the health care team for support with these virtual visits, and borrowing a mobile device for patients who do not have their own phone or tablet.
Screening at entrances
Please be aware that as part of our safety measures, we will be screening everyone before entering our hospitals.
At Scarborough Health Network (SHN), we are working to ensure a safe environment for everyone entering our hospitals during the COVID-19 pandemic — while remaining committed to compassionate care for patients and families. We understand that visiting can contribute greatly to a patient’s quality of life and well-being.
We have updated our Visitor Policy to allow Essential Visitors/Care Partners in our hospitals. Visiting will continue to be restricted at SHN — however, we are expanding some of our criteria for exceptions where physical visitation is absolutely necessary.
For everyone’s protection, only Essential Visitors or Care Partners are allowed.
Visiting Guidelines
The following patients may designate an Essential Visitor or Care Partner
Patient with significant behavioural, cognitive, or accessibility (i.e. mobility, language) challenges
1 Support Person
Women delivering baby or receiving post-partum care
1 Partner or Support Person
Paediatric or NICU patient
2 Parents or Support Persons
(1 visitor at a time)
End-of-life patient
LESS THAN 2 WEEKS:
24HR access to people of importance
2 at bedside and more than 2 Support Persons through proactive planning with clinical team.
MORE THAN 2 WEEKS:
2 Support Persons per day (1 visitor at a time)
Additional access to those with young children through proactive planning.
Patients with serious medical and mental illness that require the physical presence of Substitute Decision Maker(s)
Minimum number of persons required to make decisions on behalf of the patient
Patient having major surgery
1 Support Person
Short and long stay patient
1 Support Person
Emergency department patient
1 Support Person
Additional Guidelines
Violation of the Visiting Guidelines may lead to privileges being revoked.
Visitor Policy - Frequently Asked Questions
Who can be a designated essential visitor/care partner?
To be designated as an essential visitor/care partner, you must be must be Next of Kin or another family member or caregiver who is older than 18 years — or on file as Power of Attorney (POA) for personal care or Substitute Decision Maker (SDM).
Who can visit?
The patient can designate family members, friends, caregivers, or private paid caregivers to visit within the times that have been allocated by the care team if the essential visitor/care partner criteria is met.
Who cannot visit?
- Anyone who does not meet the defined criteria for an essential visitor/care partner
- Anyone who has the following signs or symptoms: fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea.
- Anyone who is known or suspected to be COVID-19 positive, and has not been cleared by Public Heath
- Anyone who has been in contact with someone else known to be COVID-19 positive
- Anyone with a travel history anywhere in the world for the past 14 days preceding the onset of symptoms
What will be the visiting schedule and times?
- Visiting will be restricted based on the patient’s care plan. The visitor/care partner will need to work with the care team to determine, frequency, date, and time of visit based on the access limitations.
- Visiting hours are from 1:00 p.m. to 7:00 p.m.
- Based on guidance from Public Health, as the conditions change we will update families on any changes in the visiting process.
Could visiting become restricted again?
It can happen in two cases:
- If the number of COVID-19 cases in the community increases, SHN can put restrictions on all visiting with the direction of Public Health and/or Ministry of Health.
- If we have cases of COVID-19 or any other communicable illness, or if we are in an outbreak, all visits will have to stop for all patients.
What should visitors/care partners do to support their loved ones safety?
- Try to communicate virtually whenever possible (units have dedicated iPads to support virtual visits) – Learn more
- Clean hands frequently with hand sanitizer or soap and water
- Stay home when sick
- Maintain social distancing of at least 6 feet (2 metres)
- Wear a mask at all times while visiting to cover your mouth and nose
Thank you in advance for your support, understanding, and patience as we resume visiting while preventing the spread of infectious diseases. Visit our COVID-19 Information page to learn more.
Other resources
Contact us
For questions or concerns relating to our Essential Visitor/Care Partner Policy, please contact the unit directly or Patient Relations at each of our hospitals:
- Birchmount hospital: 416-495-2701 ext. 5424
- Centenary hospital: 416-284-8131 ext. 4742
- General hospital: 416-495-2701 ext. 6140
How to wear personal protective equipment
If you are visiting a patient who is on isolation precautions, you may be asked to wear personal protective equipment (PPE). Follow the instructions below from Public Health Ontario on how to put on and remove PPE. If you have any questions please speak to a member of the health care team.
How to put on PPE
How to remove PPE
Visiting patients virtually
Whenever possible, we encourage family members to conduct visits with patients virtually using mobile devices and the free WiFi available at the hospital. Please speak with the health care team for support with these virtual visits, and borrowing a mobile device for patients who do not have their own phone or tablet.