Volunteer Services

Volunteer Services

One of the most special and important roles in improving patients' lives and delivering exceptional care

Through their generous gift of time, skills, and talents, Scarborough Health Network (SHN) volunteers help with patient care and clinical services, administrative work and raising crucial funds to support the hospital.

COVID-19 update for volunteer programs

We are very excited to announce that we have welcomed a small number of volunteers back into Scarborough Health Network.

Available at Birchmount and Centenary hospitals, volunteers will be resuming their positions as way-finders and information booth support.

This announcement also signifies the restart of the Call Ahead for Volunteer Assistance (CAVA) program at Birchmount, Centenary, and General hospitals. As in the past, patients will be able to call the CAVA hotline for a volunteer to meet them at the entrance and take them in a wheelchair to their appointments, after the designated SHN screeners have screened the patient.

The Volunteer Services Department is currently operating, amid the COVID-19 pandemic. Coordinators are available to answer your questions and concerns by phone or email at volunteerservices@shn.ca.

We are still accepting volunteer applications!

If you are interested in becoming a volunteer at SHN, please complete our online application form.

Additionally, interviews are being conducted virtually, interview options will be available upon request. Orientations will only be available virtually to successful candidates, until further notice. Candidates will receive a notification with orientation dates going forward.

Stay up to date on COVID-19

SHN is currently screening patients and visitors at our hospital entrances. Some of our entrances may be closed or have reduced access. Visitor guidelines have been adjusted. Please visit our COVID-19 information page for any updates, including closures and cancellations, before coming to the hospital.

How to Access

Contact Us

Hours
Monday to Friday
9 a.m. to 4 p.m.
Phone Numbers
Birchmount: 416-495-2400 Ext. 5360

General: 416-438-2911 Ext. 6021

Centenary: 416-281-7316 EXT. 4533

Become a volunteer!

Are you interested in becoming a volunteer? Click the button below to review our application process.

Student Summer Programs

R-WE (Real World Experience) SHN Summer Program

This unique program is for University or College students who wish to gain valuable career and life experience in a health care setting. R-WE volunteers will support SHN and community members through patient-focused volunteering, while exploring opportunities in various health care areas as they choose their career paths. The program is open to new and existing volunteers who are enrolled in a post-secondary education program.

The summer session (May through August) for an intensive three-month commitment. This is great exposure to the hospital environment, where students can learn about SHN, the patients and families it serves, and the many services it offers.

If you are interested in the volunteering for the summer, you must meet the following requirements.

Minimum commitment:

  • Be available to volunteer one full month (May, June, July, or August)
  • Commit to 5 half-day 4-hour shifts a week (Monday through Friday) for a full month OR a 4-hour shift once a week for three months.
  • Complete an application package, Vulnerable Sector Check, health screening – Tuberculosis (TB) and immunization form
  • Attend orientation prior to the first day of your placement

Summer Pathfinder Program

“May I help you?” Summer Pathfinder volunteers make sure everyone who walks through SHN’s doors gets immediate help with directions, information, and mobility assistance. The program is open to high school students who are interested in learning about health care with a focus on customer service and patient interaction. Pathfinders primarily provide support at the hospitals’ main entrances, and are offered opportunities to support at information desks and patient registration as spots become available.

If you are interested in volunteering for the summer, you must meet the following requirements.

Minimum commitment:

  • Be available to volunteer July and August
  • Commit to 5 half-day 4-hour shifts a week (Monday through Friday) for a full month OR a 4-hour shift once a week for two months
  • Complete an application package, Vulnerable Sector Check, health screening – TB and immunization form
  • Attend orientation prior to the first day of your placement